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Business + Get AlertsAIMS/PVIC LLC has achieved dramatic growth since the company was founded in 2005, and the ability to offer customers a wide array of services has been a critical factor in that expansion, says Chris Mihaletos, a minority owner and the president of the Phoenix-based business.
Customers typically find diversified companies more attractive because it’s easier and more efficient to deal with one contractor that can provide multiple services, as opposed to working with several different contractors to obtain the same amount of services, Mihaletos says. AIMS/PVIC owns three divisions that offer the following services: hydroblasting, steel cutting, industrial vacuum cleaning, pipeline inspections and cleaning, hydroexcavating, sandblasting and protective-coating application.
“Our chief advantage is our ability to provide turnkey operations, which is a huge advantage to our customer base,” he says. “Customers are more inclined to reach out to one company that can provide all the required services. Not only is it less expensive, but it’s easier, too, because the customer doesn’t have to deal with, say, four different safety certifications (for four different contractors), plus four different points of contact, which requires more time and effort.
“It also makes for easier scheduling and communication,” he adds. “We all communicate easily with each other because we’re all under the same umbrella company. This allows us to better focus on finishing jobs on time for customers.”
Mihaletos also points out that AIMS/PVIC gains efficiencies through sharing equipment between divisions, which reduces costs. Moreover, the company’s service diversity promotes cross-selling. For instance, after employees clean an industrial tank, they might notice that the vessel now needs sandblasting and recoating — services provided by another AIMS/PVIC division.
“We train our crews to constantly educate customers about other services we can provide,” he says.
Editor's note: This article was part of a profile that previously ran in Cleaner. Check out, "Massive Cross-Bore Inspection Project Helps Phoenix Contractor Grow," for an in-depth look at AIMS/PVIC.
