A track of seminars presented by the Hunter Partnership Alliance (HPA) highlights the education lineup at the 2010 Pumper & Cleaner Environmental Expo International, Feb. 24-27 in Louisville, Ky.
The HPA workshops are part of Education Day on Wednesday, Feb. 24. The complete program includes 45 seminars presented by experts across the full range of environmental service industries. Seminars also are offered on Thursday and Friday mornings.
A summary of the HPA program follows. The presenter, Scott Hunter, is the company’s founder and a business coach and speaker. For a complete seminar schedule, see the Expo pages in this issue of Cleaner.
Relationship is the Key!
Attendees will learn the art of creating and maintaining rich, meaningful, quality relationships within their organization, customers and prospects. Hunter will cover the nature of a paradigm and how it dictates attitudes and behavior, the source of the conversation in which participants live and how it affects their worldviews, how to listen to give people the experience of being heard, and how to improve the quality of every relationship in their lives.
The Art of Customer Service
Successful business owners train their employees to develop a foundation of strong customer service. They know that customers prefer doing business with people they like, and with people who are interested in them and care about their concerns. Hunter will cover what customer service is not, what it is, and how to create a company culture that is naturally committed to exceptional customer service.
