February 2010 Table of Contents

Features

• 22Expo: Building an Edge
  Seminars at the 2010 Pumper & Cleaner Expo focus on helping contractors improve business performance and profitability
• 26Cover Story: Penetrating Vision
  A South Carolina contractor tackles tough pipe investigations with a cutting-edge portfolio of video, laser, sonar and mapping technologies
• 32Profile: Strength in Numbers
  Drain Doctor of Southwest Missouri discovers coop-etition as a way to get through tough economic times and build strength for the future
• 38Tech Perspective: Tending Technology
  Don’t let your computers and software fall out of date and slow you down. Keep things running smoothly with a regular program of upgrades and updates.
• 76Special Feature: Productivity Tools
  Software providers offer their latest applications, versions, and electronic devices to enhance performance and efficiency in the office
• 86Special Feature: Career Change
  A former engineer in the waterjetting industry turns to writing science fiction novels in retirement
• 90Expo: Just for Women
  A first-time seminar at the 2010 Pumper & Cleaner Expo will help women in the industry handle their roles effectively

Columns

• 10From the Editor: Wisdom from the Fat Man
  A line from an old movie with Paul Newman and Jackie Gleason is worth remembering when you need a pick-me-up after a fall
• 16Safety First: Another View on Eye Protection
  Safety eyewear can do more than save vision: It can help prevent infectious disease transmission
• 54Money Manager: Getting Through a Cash Crunch
  When seeking financing for a cash infusion, it helps to know the programs available to understand the borrowers’ perspectives
• 60Better Business: Are You Top Dollar?
  A new book reinforces many long-standing principles about operating a high-quality and profitable service contracting business.
• 68Money Machines: Super-Size It
  McRae’s Environmental keeps customers happy and production up with a fleet of combination trucks that carry extra muscle
• 72Reader Pipelines: Technology Saves
  Contractors find that computer software and use of the Internet enable greater staff efficiency and support better customer service
• 82Product Spotlight: Riding Pressure Washer Recycles Water
  The Cyclone 4500 riding pressure washer from Nilfisk-Advance Inc. is designed to reduce labor and operating costs, boost productivity and recycle water as it cleans concrete and other hard surfaces.
• 86Industry News: Industry News
  Jetter Depot Named Nuova ConTec Dealer
• 88Tough Job: Just Can’t Stop
  A Florida contractor uses cured-in-place pipe to rehabilitate machine drainage lines in a potato chip processing plant