October 2009 Table of Contents

Features

22Profile: Challenging Tradition
John Harris is shaking up his drain contracting business model by offering trenchless lateral repair through a Roto-Rooter franchise
30Cover Story: Changing Course
A switch from new construction to diverse pipeline services and CIPP lining proves to be a profitable recipe for a long-established Minnesota firm
44Tech Perspective: Make It Last
You can extend the life of your pressure washer by using it properly and by sticking to a basic schedule of routine preventive maintenance
50System Profile: Back to Business
The latest reinstatement cutters help pipe-lining contractors restore lined sewers accurately, quickly and efficiently

10From the Editor: The Pony Express Is Dead
Rather suddenly, the world of communication has changed. How is your business adapting to the latest ways of getting messages out to your prospects?
16Safety First: The Power of Stories
Research and experience prove that stories from and about real people can help make vital safety messages stick
54Reader Pipelines: Going Trenchless
Contractors talk about their chosen methods of pipe rehabilitation and how they help win business and satisfy demanding customers
60Money Manager: Make Them Pay (On Time)
Running a customer-friendly business doesn’t mean being the banker at zero interest for customers who make a habit of delaying payments
62Tough Job: Out of Round
A custom-built elliptical packer enables a New Jersey borough to keep its street reconstruction program on schedule
66Better Business: Fizzlers or Sizzlers?
Your company needs as many employees as possible who are passionate, mentally engaged, and able to drive positive results
68Product Spotlight: Omnibus Control Combines Multiple Functions in One Joystick
70Money Machines: Profit on Wheels
An Alabama contractor’s bright-colored, trailer-mounted water jetter throws the door open to new business opportunity
72Industry News: Industry News
Pat’s Pump Named Florida Allianz Sweeper Dealer; Primus Cleaning Nozzle Receives U.S. Patent; CUES Receives Best of Suwanee Award; Dwyer Group Honors Mr. Rooter Franchisees