September 2009 Table of Contents

Features

22Cover Story: A Closer Look
Sonar and laser technologies help R&R Visual take the inspection of pipelines to new levels and deliver accurate data to customers
30Profile: Inspect with Care
A move into pipeline inspection with a focus on quality and attention to detail means faster growth and higher profits for EST Associates
44Tech Perspective: Leading with Vision
The latest equipment and vehicles and highly skilled operators do not complete a top-quality pipe inspection team. The missing ingredient is an effective manager.
50Overheard Online: Pros and Cons of HSAs
Online discussion forum members share thoughts on the value of health savings accounts as a way to provide affordable coverage

10From the Editor: Always Right?
Do you have some customers or customer types who constantly try your patience? Where’s the line between catering to customers and letting yourself be misused?
16Safety First: Safety Is an Attitude
Accidents are less frequent when employees buy into your company’s goals and support its values
54Industry News: Industry News
Gardner Denver Marks 150th Anniversary; NLB Moves to Larger Location; Mr. Manhole Expands into Maine; Inland Pipe Names Bellora CFO
56Money Manager: Buy Your Competitor?
The purchase of another company in your field can be a quick way to expand, but you have to proceed with due diligence
60Better Business: Is Your Company Stuck in the Muck?
Taking your company to the next level means learning to delegate authority, hiring the best people, and replacing yourself with systems
62Money Machines: Second Honeymoon
A Florida cleaning contractor renews a long-standing relationship with a beloved vacuum truck through a top-to-bottom makeover
68Tough Job: Taking Flight
A special underwater camera on a remotely operated vehicle helps a contractor find a blockage in an Ohio utility’s main intake pipes
72Product Spotlight: Micro-Camera Explores Small-Diameter Drain Lines
78Reader Pipelines: Searching for Quality
Leading contractors find that reliable inspection equipment and sharp images help them stay efficient on the job and sell their services to customers