August 2007 Table of Contents

Features

• 18Special Feature: This Is Huge!
  The move to Louisville creates an explosion in exhibit space, expanded education, and a richer experience at the annual Pumper & Cleaner Expo.
• 38Cover Story: Fleet Afoot
  A fleet of 40 sharp-looking and well-stocked service vans is key to the reputation and performance of a Mr. Rooter operation in Detroit.
• 50Profile: Best Face Forward
  At Rooter-Man of Tampa Bay, well-stocked service trucks are keys to advertising, customer satisfaction, and employee pride and retention.
• 66Special Feature: The Business End
  As you work with your cleaning trucks or jetters, don’t neglect the importance of the hose that moves the water and the nozzle that does the work.
• 74Tech Perspective: What is SaaS?
  A growing model in software for service businesses lets the user access all functions and stored information via the Internet or wireless networks.

Columns

• 10From the Editor: Stocked Up and Ready
  Successful cleaners know that investing money in supplies, repair parts and equipment for service vans pays off in less wasteful windshield time.
• 16Safety First: Hard-Headed
  One of the most important pieces of safety equipment requires inspection, maintenance, and replacement.
• 22Money Manager: Penny Wise, Pound Foolish
  Saving money is great. But when you try to skimp on spending, make sure you’re not setting yourself up for higher costs in the future.
• 28Better Business: True to Type
  Employees’ personalities fall into a variety of types. By understanding their characteristics, you can motivate even seemingly lackluster performers.
• 60Money Machines: Packing a Punch
  All-in-one “super trucks” help rev up profits for a growing drain and sewer cleaning contractor in Norristown, Pa.
• 64Industry News: Industry News
  Earth Tool Company LLC, manufacturer of HammerHead Mole trenchless products, has promoted Payce Reynolds to chief executive officer.
• 82Reader Pipelines: Drawing the Line
  Buying equipment means making smart lease vs. buy decisions, and in either case, choosing the most beneficial financing structure.
• 84Tough Job: Bursting Ahead
  The City of Lansing takes a leap of faith to repair a problematic ductile iron water main with pipe bursting and HDPE replacement pipe.
• 92Product News: Lightweight Drain Cleaner Improves Jobsite Access
  It’s difficult to tote around a heavy drain-cleaning machine every day...