July 2007 Table of Contents

Features

44Profile: Owner and Teacher
A comprehensive approach to training helps Alex Hodge build B Clean LLC into a diverse and growing business.
56Cover Story: Market, Manage, Maximize
Aggressive advertising and a sound management structure creates the foundation for rapid growth for a Florida contractor.
68Special Feature: Compact Vacuum Packs
Trailer-mounted industrial vacuum and combination units are cost-effective fleet additions that fit a range of cleaning applications.
74Overheard Online: Dealing with Delinquents
Professionals discuss ways of handling customers who delay payment of bills for services or make collection needlessly difficult.
80Special Feature: Monsters From Below
The world of sewers becomes fertile ground for growing horrific monsters in a range of science fiction movies.

10From the Editor: One Hat is Enough
Wise business owners soon realize that they can’t do it all — and that their companies will be far better off if they don’t try.
16Safety First: Do You ‘Get It’?
CEOs of safety-conscious corporations provide lessons for smaller businesses
28Money Manager: Getting Customers to Pay
There are a variety of ways to collect on past-due accounts without going to court and while preserving the customer relationship.
36Better Business: Are You Online?
Contractors view the Internet as coming into its own as a place where businesses must be seen in order to compete and win customers.
86Reader Pipelines: Everyone’s in Sales
Wise contractors make sure their employees understand the important role they play in making connections with customers
92Tough Job: Digging Deep
An Illinois contractor meets a major challenge in replacing a badly defective sewer lateral in a building without interrupting business.
102Industry News: KEG Names Solovey Northeastern Manager
John Solovey has joined KEG Technologies Inc. as Northeastern territory manager.
104Product News: Wireless Mapping Stick Provides Accurate Asset Locations
It’s often difficult to determine the exact locations of lateral service connections and other underground infrastructure.