Overheard Online
Do you feature FAQs, handy DIY plumbing guides or informative videos on your website? These are great ways to provide added value outside of physical work,
while also building rapport with customers.
— 4 Easy Ways to Provide Excellent Customer Service >>cleaner.com/featured
COLD CLIMATE CARE: Is Your Jetter Ready for Winter?
As temperatures threaten to dip below freezing, it’s that time of year for drain cleaners in cold-weather climates to take note and ensure a key piece of equipment is being properly used, protected and stored. Don’t leave your technicians — or more importantly your customers — out in the cold. >>cleaner.com/featured
BLING-BLING: Technician Recovers More Than a Wedding Ring
Brandon Rogers, a technician with Mr. Rooter Plumbing of the Twin Cities, recovered more than just a lost wedding ring when he was called to the home of Chee Lor in Saint Paul, Minnesota. Find out what else was hiding in the drainline and how much Rogers’ services ended up costing the homeowner. Hint: Not every good deed comes with a price tag. >>cleaner.com/featured
SUB SAVVY: Subcontracting can be a Win-Win
Contractors may be missing out by not offering pipe rehabilitation services through a subcontractor. Cleaners who subcontract for trenchless repairs can boost profits, but first there are a few important things you must know. >>cleaner.com/featured
