We’re posting valuable new content every day at Cleaner.com. In addition to everything you see on these pages, the site features a wealth of product and industry information, as well as original features you won’t find in print. The following are just a few of the items you’re missing if you’re not visiting the website.
Choosing the Best Inspection Camera for Your Business
Inspection cameras are one of the most valuable tools for any drain cleaner. Whether you’re checking a line to diagnose a problem before beginning a job or you need to locate a blockage to determine how to clear the line, the inspection camera is a must-have.
“The typical use for your everyday plumber for an inspection camera is to locate a blockage or a break in the line,” says Justin King, vice president at Amazing Machinery Inc. “They want to see the condition of the pipe, understanding if any service or repairs are needed to that line.”
11 Management Tips to Increase Employee Performance
Many business owners and managers wonder how to keep employees motivated. They say, “I want employees excited to come to work; we have too many clock-punchers. How can I get them to do more and be more for our customers?” or “I feel like as soon as I put out one fire, another one erupts among employees. I’m tired of being a referee. They don’t work as a team.”
Reader Pipelines: Customers Make Business Worthwhile
Drain cleaning contractors all have a story to tell, whether it’s about the ring you recovered from a drainline or the pro bono work you do in your community. This exclusive online Cleaner feature gives you a chance to tell your story, in your words, in a Q-and-A format that reaches beyond the confines of your business. Frank King, the owner of Action King Services of Lowell, Mass., is one of those with a story to tell.
How To Market Emergency Drain Cleaning Services
It doesn’t matter what type of business you’re in; people will call you with problems, looking for solutions. Your top marketing person should answer the phone when these calls come in. The ideal salesperson will make your services accessible to the caller and be expeditious in offering help. Make sure you’ve listened to, recorded and trained your phone person. Your business probably doesn’t generate much money on emergency work, but the goal is to convert the emergency client into a long-term, loyal customer.
3 CIPP Products Every Pipe Rehabilitation Contractor Needs
When you are called on to rehabilitate storm drains, sanitary sewers and pipelines, your customers need to feel confident that you have the tools to get the job done quickly and efficiently. Cured-in-place lining has come a long way in the years since its development and the equipment and methodologies have also evolved.
Check out all these stories at www.cleaner.com/ec/2013/August
