Inside the October 2009 Issue

Features

Tech Perspective: Make It Last

You can extend the life of your pressure washer by using it properly and by sticking to a basic schedule of routine preventive maintenance

Cover Story: Changing Course

A switch from new construction to diverse pipeline services and CIPP lining proves to be a profitable recipe for a long-established Minnesota firm

Profile: Challenging Tradition

John Harris is shaking up his drain contracting business model by offering trenchless lateral repair through a Roto-Rooter franchise

System Profile: Back to Business

The latest reinstatement cutters help pipe-lining contractors restore lined sewers accurately, quickly and efficiently

Columns

Safety First: The Power of Stories

Research and experience prove that stories from and about real people can help make vital safety messages stick

From the Editor: The Pony Express Is Dead

Rather suddenly, the world of communication has changed. How is your business adapting to the latest ways of getting messages out to your prospects?

Money Machines: Profit on Wheels

An Alabama contractor’s bright-colored, trailer-mounted water jetter throws the door open to new business opportunity

Tough Job: Out of Round

A custom-built elliptical packer enables a New Jersey borough to keep its street reconstruction program on schedule

Product Spotlight: Omnibus Control Combines Multiple Functions in One Joystick

Money Manager: Make Them Pay (On Time)

Running a customer-friendly business doesn’t mean being the banker at zero interest for customers who make a habit of delaying payments

Industry News: Industry News

Pat’s Pump Named Florida Allianz Sweeper Dealer; Primus Cleaning Nozzle Receives U.S. Patent; CUES Receives Best of Suwanee Award; Dwyer Group Honors Mr. Rooter Franchisees

Reader Pipelines: Going Trenchless

Contractors talk about their chosen methods of pipe rehabilitation and how they help win business and satisfy demanding customers

Better Business: Fizzlers or Sizzlers?

Your company needs as many employees as possible who are passionate, mentally engaged, and able to drive positive results