Inside the September 2009 Issue

Features

Overheard Online: Pros and Cons of HSAs

Online discussion forum members share thoughts on the value of health savings accounts as a way to provide affordable coverage

Tech Perspective: Leading with Vision

The latest equipment and vehicles and highly skilled operators do not complete a top-quality pipe inspection team. The missing ingredient is an effective manager.

Profile: Inspect with Care

A move into pipeline inspection with a focus on quality and attention to detail means faster growth and higher profits for EST Associates

Cover Story: A Closer Look

Sonar and laser technologies help R&R Visual take the inspection of pipelines to new levels and deliver accurate data to customers

Columns

Tough Job: Taking Flight

A special underwater camera on a remotely operated vehicle helps a contractor find a blockage in an Ohio utility’s main intake pipes

Money Machines: Second Honeymoon

A Florida cleaning contractor renews a long-standing relationship with a beloved vacuum truck through a top-to-bottom makeover

Reader Pipelines: Searching for Quality

Leading contractors find that reliable inspection equipment and sharp images help them stay efficient on the job and sell their services to customers

Safety First: Safety Is an Attitude

Accidents are less frequent when employees buy into your company’s goals and support its values

Product Spotlight: Micro-Camera Explores Small-Diameter Drain Lines

Better Business: Is Your Company Stuck in the Muck?

Taking your company to the next level means learning to delegate authority, hiring the best people, and replacing yourself with systems

Industry News: Industry News

Gardner Denver Marks 150th Anniversary; NLB Moves to Larger Location; Mr. Manhole Expands into Maine; Inland Pipe Names Bellora CFO

Money Manager: Buy Your Competitor?

The purchase of another company in your field can be a quick way to expand, but you have to proceed with due diligence

From the Editor: Always Right?

Do you have some customers or customer types who constantly try your patience? Where’s the line between catering to customers and letting yourself be misused?