Inside the January 2009 Issue

Features

Tech Perspective: Thinking Long Term

Purchase price is only one consideration when considering the value of an investment in CCTV equipment for sewer pipe inspection

Expo Preview: The Business Connection

Seminars during the 2009 Pumper & Cleaner Environmental Expo International focus on practical business information that helps build a competitive edge

Profile: Options Open

Pipe bursting and CIPP lining technologies give Miksis Services a large arsenal of trenchless tools with which to build business in northern California

Cover Story: Bursting Boom

Old and deteriorating sewer lines in a Massachusetts community create a fertile market for Berkshire Rooter as a pipe-bursting specialist

Columns

Better Business: What Do Employees Want?

It’s an important question for business owners to answer in an industry where worker retention is often a challenge

From the Editor: That Extra “Degree”

Never underestimate the level of effort it takes to go from good to great. And don’t underrate the benefits of doing what’s necessary to get there.

Money Machines: Squeaky Clean

Casey’s Plumbing service vans tell customers exactly what to expect from the company’s service technicians

Product Spotlight: Locator Listens to Multiple Frequencies

The RIDGID SeekTech SR-60 locator is designed to help technicians locate buried utilities quickly and accurately with a multidirectional antenna that picks up frequency signals from all directions.

Industry News: Industry News

Bradbury Joins Capital Connection; Whittington Joins Spir Star; Jetstream of Houston Named Top Company; SiteWise Hires Vice President of Operations; HammerHead Redesigns Web Site

Money Manager: In Turbulent Times

A troubled period in the investment market is no time for rash decisions. The basic rules of sound, long-term investing apply now more than ever.

Reader Pipelines: Going Trenchless

Contractors appreciate lining and pipe bursting, but also recognize the need to let customers choose traditional methods when warranted

Tough Job: Down the Hole

An interceptor sewer rupture and resulting sinkhole required a work team of 20 contractors, innovative technology and a lot of ingenuity

After Hours: Building on Values

A dedication to family and spiritual priorities lead an Arkansas service franchise owner to finance and support a Bible college

Safety First: Back to Basics

Sometimes the simplest safety issues are the most important ones to address with care and conviction