January 2009 Table of Contents

Features

• 36Cover Story: Bursting Boom
  Old and deteriorating sewer lines in a Massachusetts community create a fertile market for Berkshire Rooter as a pipe-bursting specialist
• 40Expo Preview: The Business Connection
  Seminars during the 2009 Pumper & Cleaner Environmental Expo International focus on practical business information that helps build a competitive edge
• 52Profile: Options Open
  Pipe bursting and CIPP lining technologies give Miksis Services a large arsenal of trenchless tools with which to build business in northern California
• 72Tech Perspective: Thinking Long Term
  Purchase price is only one consideration when considering the value of an investment in CCTV equipment for sewer pipe inspection

Columns

• 10From the Editor: That Extra “Degree”
  Never underestimate the level of effort it takes to go from good to great. And don’t underrate the benefits of doing what’s necessary to get there.
• 16Safety First: Back to Basics
  Sometimes the simplest safety issues are the most important ones to address with care and conviction
• 22Money Manager: In Turbulent Times
  A troubled period in the investment market is no time for rash decisions. The basic rules of sound, long-term investing apply now more than ever.
• 28Better Business: What Do Employees Want?
  It’s an important question for business owners to answer in an industry where worker retention is often a challenge
• 60After Hours: Building on Values
  A dedication to family and spiritual priorities lead an Arkansas service franchise owner to finance and support a Bible college
• 64Product Spotlight: Locator Listens to Multiple Frequencies
  The RIDGID SeekTech SR-60 locator is designed to help technicians locate buried utilities quickly and accurately with a multidirectional antenna that picks up frequency signals from all directions.
• 68Money Machines: Squeaky Clean
  Casey’s Plumbing service vans tell customers exactly what to expect from the company’s service technicians
• 78Reader Pipelines: Going Trenchless
  Contractors appreciate lining and pipe bursting, but also recognize the need to let customers choose traditional methods when warranted
• 84Industry News: Industry News
  Bradbury Joins Capital Connection; Whittington Joins Spir Star; Jetstream of Houston Named Top Company; SiteWise Hires Vice President of Operations; HammerHead Redesigns Web Site
• 88Tough Job: Down the Hole
  An interceptor sewer rupture and resulting sinkhole required a work team of 20 contractors, innovative technology and a lot of ingenuity