October 2008 Table of Contents

Features
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38Special Feature: The Dope on Diesel
Market conditions and other factors drive up the price of fuel for heavy trucks and equipment. Expect prices to remain high in the foreseeable future -
46Cover Story: A Hard-Won Lesson
Virginia contractor credits trade association seminars, and the colleagues they introduced him to, with boosting his business from pitiful to profitable -
56Special Feature: Weapon of Mass Detection
Sleuth Plumbing Technologies takes pride in being a resource for customers in a wide range of investigation and rehabilitation services -
78Tech Perspective: Main Entrance
Lateral-to-main connections can be major sources of sewer leakage. Manufacturers have devised a variety of remedies for sealing that junction
Columns
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10From the Editor: It’s Your Time. Use It Well.
You can gain more control over your time and get more done by conquering the problems of procrastination and interruptions -
16Safety First: Shine On
Knowing what to do for a black eye can save valuable time and prevent possible loss of vision -
24Money Manager: Smart Leasing
It’s important to know when it makes sense to lease instead of buying, and to understand the lease terms and conditions -
30Better Business: Service: Another View
A new book says businesses can best increase satisfaction, build loyalty and control costs by liberating customers from customer service -
66After Hours: Scaring Up Business
Halloween King raises funds for community programs and gains visibility for his drain-cleaning franchise with an annual haunted house attraction -
72Money Machines: Business Partners
Fully outfitted service vans support The Waterworks’ technicians in a compensation program that links pay to productivity -
82Product Spotlight: Monitor Tells When It’s Time for Grease Trap Service
Determining when a grease interceptor needs cleaning can be an inexact science. -
86Reader Pipelines: Look Before You Line
CIPP repair is a valuable pipe-rehabilitation technology that also demands commitment to training from contractors who use it to solve customer problems -
98Tough Job: High and Low
Fiberglass-reinforced lining enables a California contractor to rehabilitate 10 miles of sewer piping in backyards and canyons -
100Industry News: Industry News
Federal Signal Expands Dealership; Logiball Celebrates 25th Anniversary; Lenzyme Installs Solar Heating Panels; Simple Solutions Adds Distributors; Mr. Rooter Presents Franchise Awards; WJTA Offers Vacuum Safety Seminar




