September 2008 Table of Contents

Features

34Profile: The Perfect Tool
Water jetting helps a Maine company deliver reliable service around the clock and build a large, diverse and loyal customer base
42Profile: Line by Line and 4x4
EcoClean combines a strong traditional pipe-cleaning, inspection and repair business with a special aptitude for working off-road in rough terrain
56Overheard Online: Business Matters
Cleaning professionals weigh in on collecting bad debts and protecting themselves with waiver-of-responsibility forms
70Cover Story: Playing the Float
At high flows in large-diameter pipes, boat or pontoon platforms provide an alternative for performing top-quality video inspections

10From the Editor: Lessons From the Trenches
Wisdom developed by successful salespeople can help business owners establish a strong foundation and sustain healthy growth
16Safety First: What Does the Team Think?
How strong is your safety program? Employee surveys can point to answers.
22Money Manager: Go With the Flow
A healthy profit may not mean a healthy business if poor cash flow leaves you with too little money on hand to meet your regular obligations
28Better Business: Employee or Contractor?
If you improperly classify someone who works for your business, you could end up facing trouble, including big tax penalties
62Money Machines: Promotion Power
Acme Powerwash service trucks use bold graphics and sparkling appearance to make a highly potent marketing statement
76Reader Pipelines: Seeing Is Believing
Industry professionals find that TV inspection helps them diagnose and solve problems efficiently and boost customer confidence
82Tough Job: Sky High
Heat, high-pressure water and a lot of skill enable a German company to clean the historic Space Needle in Seattle
86Industry News: News From Around the Industry
Gardner Denver Appoints Sales Manager; Direct Acting Wins RIDGID Design Competition
98Product Spotlight: Pipe Inspection Camera Is Always On the Level
With the latest generation Gen-Eye GL camera system from General Pipe Cleaners, technicians will never have to explain to customers why the water is suddenly on top of the monitor screen.