Inside the September 2008 Issue

Features

Profile: The Perfect Tool

Water jetting helps a Maine company deliver reliable service around the clock and build a large, diverse and loyal customer base

Cover Story: Playing the Float

At high flows in large-diameter pipes, boat or pontoon platforms provide an alternative for performing top-quality video inspections

Profile: Line by Line and 4x4

EcoClean combines a strong traditional pipe-cleaning, inspection and repair business with a special aptitude for working off-road in rough terrain

Overheard Online: Business Matters

Cleaning professionals weigh in on collecting bad debts and protecting themselves with waiver-of-responsibility forms

Columns

Safety First: What Does the Team Think?

How strong is your safety program? Employee surveys can point to answers.

Tough Job: Sky High

Heat, high-pressure water and a lot of skill enable a German company to clean the historic Space Needle in Seattle

Reader Pipelines: Seeing Is Believing

Industry professionals find that TV inspection helps them diagnose and solve problems efficiently and boost customer confidence

Money Machines: Promotion Power

Acme Powerwash service trucks use bold graphics and sparkling appearance to make a highly potent marketing statement

Product Spotlight: Pipe Inspection Camera Is Always On the Level

With the latest generation Gen-Eye GL camera system from General Pipe Cleaners, technicians will never have to explain to customers why the water is suddenly on top of the monitor screen.

Industry News: News From Around the Industry

Gardner Denver Appoints Sales Manager; Direct Acting Wins RIDGID Design Competition

From the Editor: Lessons From the Trenches

Wisdom developed by successful salespeople can help business owners establish a strong foundation and sustain healthy growth

Money Manager: Go With the Flow

A healthy profit may not mean a healthy business if poor cash flow leaves you with too little money on hand to meet your regular obligations

Better Business: Employee or Contractor?

If you improperly classify someone who works for your business, you could end up facing trouble, including big tax penalties