Better Business
The Equity in Quality
By Dan Coughlin (page 30)
It’s not marketing flash but excellent performance that lets
your company gain a strong brand and a competitive advantage
Cover Story
Still Hard at Work
By Gini McKain (page 48)
Compliance EnviroSystems continues the long and difficult task
of restoring New Orleans area sewer systems after the 2005 hurricanes
From the Editor
Opting Out
Ted J. Rulseh (page 10)
It takes courage to stand aside and let others play the price game. The rewards
of that choice are better customers, happier employees, and higher profits.
Industry News
News From Around the Industry
(page 72)
NLB Releases Accessory Catalog, Updates Online Quoting; Hannay Reels Marks 75th Anniversary
Money Manager
Time to Sell?
By Fred S. Steingold (page 22)
These practical tips will help you be ready when the right offer comes,
and ensure that your business has the value to command a favorable price
Money Machines
On Steroids?
By Ken Wysocky (page 64)
A highly customized Jeep Grand Cherokee helps EcoClean
build a reputation for inspecting in tough-to-reach places
Overheard Online
Phone Books vs. Internet
(page 54)
Cleaning professionals debate the merits of Yellow Pages
advertising as compared with the Internet and other venues
Product Spotlight
Product Spotlight
By Ken Wysocky (page 82)
Camera System Lets Technicians Share Results Instantly
Profile
Flush With Success
By Marian Bond (page 38)
Roto-Rooter of Ogden brings 24-hour, high-quality inspection and cleaning
service to residential and municipal customers across Northern Utah
Reader Pipelines
The Big Rig
By Mary Shafer (page 84)
Successful contractors tell how vacuum or combination trucks helped
them open doors to projects beyond those they bought the equipment for
Safety First
Team Effort
By Ted J. Rulseh (page 16)
Safe operation of high-pressure waterblasters calls for cooperation among crew members
Tech Perspective
Compact Power
By Mike Moore (page 70)
Trailer-mounted cleaning and hydroexcavation units can provide
a solid complement to full-size truck-mounted vacuum systems
Tough Job
Reaching Out
By Scottie Dayton (page 58)
An innovative mix of technologies helps a Massachusetts sewer department
seal leaking laterals, reduce I&I, and preserve treatment plant capacity
