June 2008 Table of Contents

Features

38Profile: Flush With Success
Roto-Rooter of Ogden brings 24-hour, high-quality inspection and cleaning service to residential and municipal customers across Northern Utah
48Cover Story: Still Hard at Work
Compliance EnviroSystems continues the long and difficult task of restoring New Orleans area sewer systems after the 2005 hurricanes
54Overheard Online: Phone Books vs. Internet
Cleaning professionals debate the merits of Yellow Pages advertising as compared with the Internet and other venues
70Tech Perspective: Compact Power
Trailer-mounted cleaning and hydroexcavation units can provide a solid complement to full-size truck-mounted vacuum systems

10From the Editor: Opting Out
It takes courage to stand aside and let others play the price game. The rewards of that choice are better customers, happier employees, and higher profits.
16Safety First: Team Effort
Safe operation of high-pressure waterblasters calls for cooperation among crew members
22Money Manager: Time to Sell?
These practical tips will help you be ready when the right offer comes, and ensure that your business has the value to command a favorable price
30Better Business: The Equity in Quality
It’s not marketing flash but excellent performance that lets your company gain a strong brand and a competitive advantage
58Tough Job: Reaching Out
An innovative mix of technologies helps a Massachusetts sewer department seal leaking laterals, reduce I&I, and preserve treatment plant capacity
64Money Machines: On Steroids?
A highly customized Jeep Grand Cherokee helps EcoClean build a reputation for inspecting in tough-to-reach places
72Industry News: News From Around the Industry
NLB Releases Accessory Catalog, Updates Online Quoting; Hannay Reels Marks 75th Anniversary
82Product Spotlight: 42
Camera System Lets Technicians Share Results Instantly
84Reader Pipelines: The Big Rig
Successful contractors tell how vacuum or combination trucks helped them open doors to projects beyond those they bought the equipment for