Better Business
Ask for the Ice Cream
By Joe Takash (page 34)
It’s not enough to ask for the order. If you want to succeed in sales, you need to be sure you’re asking the person with the power to say, “yes.”
Cover Story
Dream Makers
By Mary Shafer (page 40)
A team of twenty-somethings breathes new life into Red Lilly Plumbing and Heating, serving customers in the Hollywood hills.
From the Editor
Bulletin Board Material
By Ted J. Rulseh (page 10)
Good quotations from famous and successful people can remind us how important it is to get up every day and do the best we can.
Industry News
News From Around the Industry
(page 100)
Perma-Liner Becomes Insituform Distributor; Applied Felts Updates Web Site, Brand; and Vision Technology Selects Giveaway Winners.
Money Manager
Do Good, Do Well
By Erik Gunn (page 24)
Pro-bono and charity work can help your business give back to your community — and can bring tangible benefits back to your business.
Overheard Online
Perspectives on Cleaning
(page 60)
Contracting professionals discuss varied uses for cable and waterjet machines as tools for business expansion.
Profile
Empire Builder
By Scottie Dayton (page 74)
A New York contractor achieves his business growth goals by thinking beyond conventional wisdom and embracing management software.
Reader Pipelines
When Failure is Not an Option
By Mary Shafer (page 90)
Three drain cleaning professionals look back upon the most challenging jobs their careers have brought them.
Safety First
Vacuum with Care
By Scottie Dayton (page 16)
WJTA offers a hands-on course on working safely with industrial vacuum equipment.
Special Feature
The Latest from the Expo
By Ted J. Rulseh (page 48)
A record number of exhibits includes a variety of new technologies to enhance efficiency and quality in pipe cleaning, inspection and rehabilitation.
Special Feature
Muscle Down the Line
By Scottie Dayton (page 60)
Innovation continues in drum and sectional cable machines for drain cleaning professionals serving residential customers.
Tech Perspective
A Matter of Preference
Matt Ondrejko (page 82)
Some contractors like sectional cable machines. Others prefer drums. What matters most is to understand them — and to use them safely.
Tough Job
Flying High
By Scottie Dayton (page 92)
A Florida contractor uses a thermoforming PVC alloy pipe to reline culverts without disrupting heavy traffic on a naval air base.
