May 2008 Table of Contents

Features

• 40Cover Story: Dream Makers
  A team of twenty-somethings breathes new life into Red Lilly Plumbing and Heating, serving customers in the Hollywood hills.
• 48Special Feature: The Latest from the Expo
  A record number of exhibits includes a variety of new technologies to enhance efficiency and quality in pipe cleaning, inspection and rehabilitation.
• 60Overheard Online: Perspectives on Cleaning
  Contracting professionals discuss varied uses for cable and waterjet machines as tools for business expansion.
• 60Special Feature: Muscle Down the Line
  Innovation continues in drum and sectional cable machines for drain cleaning professionals serving residential customers.
• 74Profile: Empire Builder
  A New York contractor achieves his business growth goals by thinking beyond conventional wisdom and embracing management software.
• 82Tech Perspective: A Matter of Preference
  Some contractors like sectional cable machines. Others prefer drums. What matters most is to understand them — and to use them safely.

Columns

• 10From the Editor: Bulletin Board Material
  Good quotations from famous and successful people can remind us how important it is to get up every day and do the best we can.
• 16Safety First: Vacuum with Care
  WJTA offers a hands-on course on working safely with industrial vacuum equipment.
• 24Money Manager: Do Good, Do Well
  Pro-bono and charity work can help your business give back to your community — and can bring tangible benefits back to your business.
• 34Better Business: Ask for the Ice Cream
  It’s not enough to ask for the order. If you want to succeed in sales, you need to be sure you’re asking the person with the power to say, “yes.”
• 90Reader Pipelines: When Failure is Not an Option
  Three drain cleaning professionals look back upon the most challenging jobs their careers have brought them.
• 92Tough Job: Flying High
  A Florida contractor uses a thermoforming PVC alloy pipe to reline culverts without disrupting heavy traffic on a naval air base.
• 100Industry News: News From Around the Industry
  Perma-Liner Becomes Insituform Distributor; Applied Felts Updates Web Site, Brand; and Vision Technology Selects Giveaway Winners.