Articles in the April 2008 issue:
Better Business
Change is Good By Anne Houlihan (page 28) Here is some practical advice on how you can make your business prosper, even when the market or economy is changing and times are hard.
Brainstorms
Great Grab! By Jim Kneiszel (page 72) To drain cleaner Allen Lewerer, quality service includes helping to keep marriages happy.
Cover Story
New Name, Same Face By Erik Gunn (page 44) A local plumber finds that taking on a national drain cleaning franchise requires adjustments — in equipment, pricing, and approaches to dealing with customers.
From the Editor
Best Face Forward By Ted J. Rulseh (page 10) Cleaning and service contractors share the logos they’ve developed to make an impression on customers and be top-of-mind in the market.
Industry News
News From Around the Industry (page 84) News from Federal Signal, Rooter-Man, USB-Duesen, Earth Too, RIDGID, and Stoneage.
Money Manager
Mastering Cash Flow By Ty Freyvogel (page 22) A key to success in business is managing what comes in and what goes out. These tips can help you keep monthly income ahead of operating expenses.
Product Spotlight
Space-Saving Features Mark Camera Inspection System By Ken Wysocky (page 92) The systems include an integrated monitor and detachable push-rod reels.
Profile
Subterranean Sleuth By Erik Gunn (page 34) Locating and inspection devices help a suburban Boston contractor solve customer’s sewer pipe mysteries and build up profitable lines of business.
Reader Pipelines
Then and Now By Mary Shafer (page 68) Contractors explore how the industry has changed and how those changes affect the way they operate their businesses.
Safety First
Risky Business By Gary A. Higbee EMBA CSP (page 16) Teaching employees to break the cycle of at-risk behavior begins with the business owner.
Special Feature
Deep Reconnaissance By Scottie Dayton (page 80) A pipe inspection camera does duty in the follow-up to a mine disaster.
Tech Perspective
Bringing Leaks to Light By Scottie Dayton (page 60) Smoke and dye testing give contractors simple yet effective tools to help communities and commercial customers find system defects.
Tough Job
Beside the Road By Scottie Dayton (page 82) Horizontal directional drilling and special pipe enable installation of a new water main along a busy highway while keeping traffic flowing to businesses.
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