Tough Job
Sweet Rewards 
By Scottie Dayton (page 94)
A new composite cutting blade and a hydraulic ram enable a California contractor to replace corroded pipes without disrupting a factory’s production line.
Profile
Strength Through Diversity
By Erik Gunn (page 36)
Three distinct divisions help Expert Plumbing Service keep a steady flow of business in a competitive market around Chicago.
Better Business
It’s Their Ship
By Ted J. Rulseh (page 28)
Business owners and employees alike can take lessons from the experience of a U.S. Navy skipper who turned his destroyer into a top-flight outfit.
Cover Story
Just One Chance
By Marian Bond (page 60)
A contractor in British Columbia believes there is a single opportunity to make a first impression on a customer — and that starts with the service van.
From the Editor
Avoid the Kitchen Sink
By Ted J. Rulseh (page 10)
As you look forward to the 2008 Pumper & Cleaner Expo, remember to make a plan for the show — and to keep it reasonable in scope.
Industry News
News From Around the Industry
(page 106)
AlturnaMats Acquires Mobile Matts; Perma-Liner Names Dance Southeast Sales Manager; Perma-Liner Names Dance Southeast Sales Manager; Putzmeister Launches New Web Site; and Keffer, Debris Dam Inventor, Killed in Car Crash.
Money Manager
Tough Customers
By Erik Gunn (page 22)
You do have options when faced with a past-due bill for a ‘hard-case’ customer who seems completely unwilling to pay.
Money Machines
Extended Duty
By Ted J. Rulseh (page 70)
Drain Doctor Plumbers in central Florida gains high performance and productivity from its fully outfitted Dodge Sprinter cargo van.
Reader Pipelines
Signing on the Line
By Mary Shafer (page 86)
Business owners vouch for the value of contracts as a way to display professionalism and protect both company and customer.
Safety First
On the Phone, At Risk
By Ted J. Rulseh (page 16)
Be mindful of the hazards of route drivers using cell phones and other devices while behind the wheel.
Tech Perspective
Optimum Cleaning
By Doug Wright, John Wolgamott and Gerald Zink (page 78)
A waterblasting equipment maker looks at how standoff distance, traverse speed, rotation speed and other factors affect surface preparation.
