December 2007 Table of Contents

Features

• 28Expo Preview: Without Prejudice
  The chart-topping band Big & Rich brings a unique brand of country music to the Saturday Evening Jam at the 2008 Expo.
• 36Profile: Four Generations
  High-quality, trustworthy service keeps Flader Plumbing & Heating on the grow in the historic city of Evanston, Ill.
• 44Overheard Online: Who’s At Fault?
  Contractors discuss responsibility and liability for a drain cleaning job that went wrong when a cable became stuck in the pipe.
• 54Cover Story: Rooting Out Intruders
  A variety of water-powered cutting tools help Pipe Inspection Services keep sewer lines clear for a growing list of municipal customers.
• 62Brainstorms: Virtual Vision
  John Maxwell of Trenchless Technology of Tennessee has taken video inspection to the next level.
• 74Tech Perspective: Rooting Out Trouble
  Environmentally friendly chemicals offer less stressful option.

Columns

• 10From the Editor: Show Us Your Logo
  Image is everything. Let’s wrap up the year with a quest to locate some of the best logos (and taglines) in the drain and pipe cleaning industry.
• 16Safety First: Don’t Drive Drowsy
  Trying to drive when half asleep can be as dangerous as driving under the influence.
• 20Money Manager: To Quote Or Not?
  There are pros and cons to giving prices over the phone. Some contractors never do it. Others do it selectively and with appropriate explanations.
• 26Better Business: When Employees Are Caregivers
  Be careful when making hiring or promotion decisions affecting employees whose responsibilities include caring for children or aging parents.
• 64Tough Job: Trouble in Paradise
  A deep-sea vehicle helps a contractor stop effluent leaking from a treatment plant’s outfall into the Caribbean Sea.
• 70Money Machines: Shop on Wheels
  A Pennsylvania contractor’s custom-built service truck provides extreme versatility in the field and directly contributes to profits.
• 78Reader Pipelines: Unwanted Guests
  Contractors describe their preferred methods for dealing with the persistent problem of root intrusion in sewer lines.
• 80Industry News: News From Around the Industry
  Read the latest from Insituform Technologies Inc., USB, Sewer Equipment Corp., Lee Supply Company Inc., JM Eagle, and Gamajet.
• 88Product Spotlight: A Camera System Built for Easy Repair
  The EasyCam color inspection camera is designed for easy repair in the field.