Articles in the August 2007 issue:
Cover Story
Fleet Afoot  By Ken Wysocky (page 38) A fleet of 40 sharp-looking and well-stocked service vans is key to the reputation and performance of a Mr. Rooter operation in Detroit.
Better Business
True to Type By Francie Dalton (page 28) Employees’ personalities fall into a variety of types. By understanding their characteristics, you can motivate even seemingly lackluster performers.
From the Editor
Stocked Up and Ready By Ted J. Rulseh (page 10) Successful cleaners know that investing money in supplies, repair parts and equipment for service vans pays off in less wasteful windshield time.
Industry News
Industry News (page 64) Earth Tool Company LLC, manufacturer of HammerHead Mole trenchless products, has promoted Payce Reynolds to chief executive officer.
Money Manager
Penny Wise, Pound Foolish By Erik Gunn (page 22) Saving money is great. But when you try to skimp on spending, make sure you’re not setting yourself up for higher costs in the future.
Money Machines
Packing a Punch By Ken Wysocky (page 60) All-in-one “super trucks” help rev up profits for a growing drain and sewer cleaning contractor in Norristown, Pa.
Product News
Lightweight Drain Cleaner Improves Jobsite Access By Ken Wysocky (page 92) It’s difficult to tote around a heavy drain-cleaning machine every day...
Profile
Best Face Forward By Erik Gunn (page 50) At Rooter-Man of Tampa Bay, well-stocked service trucks are keys to advertising, customer satisfaction, and employee pride and retention.
Reader Pipelines
Drawing the Line By Mary Shafer (page 82) Buying equipment means making smart lease vs. buy decisions, and in either case, choosing the most beneficial financing structure.
Safety First
Hard-Headed By Scottie Dayton (page 16) One of the most important pieces of safety equipment requires inspection, maintenance, and replacement.
Special Feature
This Is Huge! By Ted J. Rulseh (page 18) The move to Louisville creates an explosion in exhibit space, expanded education, and a richer experience at the annual Pumper & Cleaner Expo.
Special Feature
The Business End By Scottie Dayton (page 66) As you work with your cleaning trucks or jetters, don’t neglect the importance of the hose that moves the water and the nozzle that does the work.
Tech Perspective
What is SaaS? By Jerry Portocalis (page 74) A growing model in software for service businesses lets the user access all functions and stored information via the Internet or wireless networks.
Tough Job
Bursting Ahead By Bruce Kuffer, P.E. (page 84) The City of Lansing takes a leap of faith to repair a problematic ductile iron water main with pipe bursting and HDPE replacement pipe.
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