Better Business
Are You Online?
By Erik Gunn (page 36)
Contractors view the Internet as coming into its own as a place where businesses must be seen in order to compete and win customers.
Cover Story
Market, Manage, Maximize
By Marian Bond (page 56)
Aggressive advertising and a sound management structure creates the foundation for rapid growth for a Florida contractor.
From the Editor
One Hat is Enough
By Ted J. Rulseh (page 10)
Wise business owners soon realize that they can’t do it all — and that their companies will be far better off if they don’t try.
Industry News
KEG Names Solovey Northeastern Manager
(page 102)
John Solovey has joined KEG Technologies Inc. as Northeastern territory manager.
Money Manager
Getting Customers to Pay
By Fred S. Steingold (page 28)
There are a variety of ways to collect on past-due accounts without going to court and while preserving the customer relationship.
Overheard Online
Dealing with Delinquents
(page 74)
Professionals discuss ways of handling customers who delay payment of bills for services or make collection needlessly difficult.
Product News
Wireless Mapping Stick Provides Accurate Asset Locations
By Ken Wysocky (page 104)
It’s often difficult to determine the exact locations of lateral service connections and other underground infrastructure.
Profile
Owner and Teacher
By Marian Bond (page 44)
A comprehensive approach to training helps Alex Hodge build B Clean LLC into a diverse and growing business.
Reader Pipelines
Everyone’s in Sales
By Mary Shafer (page 86)
Wise contractors make sure their employees understand the important role they play in making connections with customers
Safety First
Do You ‘Get It’?
By Ted J. Rulseh (page 16)
CEOs of safety-conscious corporations provide lessons for smaller businesses
Special Feature
Monsters From Below
By Peter Kenter (page 80)
The world of sewers becomes fertile ground for growing horrific monsters in a range of science fiction movies.
Special Feature
Compact Vacuum Packs
By Ted J. Rulseh (page 68)
Trailer-mounted industrial vacuum and combination units are cost-effective fleet additions that fit a range of cleaning applications.
Tough Job
Digging Deep
By Rosalie Leposky (page 92)
An Illinois contractor meets a major challenge in replacing a badly defective sewer lateral in a building without interrupting business.
