June 2007 Table of Contents

Features

• 42Profile: The ‘Bad B­oys’
  When cleaning contractors say a job can’t be done, commercial and industrial companies rely on a small firm in southwest Washington to prove otherwise
• 54Cover Story: Rapid Response
  Atlantic Heating & Cooling attracts big-name commercial accounts with quality service and technology that provides a 59-minute ser­vice pledge
• 62Special Feature: Cleaners on Wheels
  Contractors look for newer and bigger combination trucks to attack today’s tough pipe cleaning and maintenance challenges
• 70Special Feature: Pulling Power
  Industrial vacuum loader manufacturers strive to please customers with big power and easy, productive operation
• 78Special Feature: Digging Deep, Digging Safely
  Manufacturers describe their latest hydroexcavation machines for working around buried utilities without risk of damage
• 84Overheard Online: Business on the Web
  Professionals discuss the growth in Internet commerce and the benefits of web sites for drain and pipe cleaning contractors

Columns

• 12From the Editor: Seeing Both Sides
  The price of a piece of big equipment is not the only consideration. What matters is the productivity and profit that machine will generate.
• 16Safety First: The Second Casualty
  A common victim of a confined-space emergency is the person who enters to rescue a co-worker who has been overcome
• 26Money Manager: A Cash Infusion
  Most small businesses will turn to family, friends or the local banker for working capital; be sure to know your options before moving forward
• 34Better Business: Don’t Act Like Big Brother
  Your people have rights. Make sure your business practices do not trample on rules affecting private information.
• 58Industry News: A Pressure-Pack­ed Event
  2007 American Waterjet Conference highlights new developments in technology and new applications for high-pressure water
• 88Reader Pipelines: Ironing Out Peaks and Valleys
  Contractors find service diversification, account monitoring and proactive marketing efforts help smooth the workflow
• 90Industry News: Industry News
  Doheny Supplies Founder Earl J. Doheny Dies at 106 Earl J. Doheny, known to his family and friends as “the oldest sewer cleaner salesman,” died March 28, just weeks short of his 107th birthday.
• 92Tough Job: Roots of Despair
  A contractor in eastern New York attacks a severe case of root intrusion with a custom-made cutting device and plenty of persistence