May 2007 Table of Contents

Features

• Profile: Against the Current
  Diverse services and quality employees help The Drain Doctor continue to grow despite a struggling economy in its service area
• Overheard Online: The Stuck Cable
  Professionals discuss how to avoid getting cables caught in lines, and whether to ask customers to sign waivers against that possibility
• Cover Story: Lessons from Corporate
  A Roto-Rooter operator in Gulfport, Miss., applies knowledge of training, customer service, and branding to a growing drain cleaning and plumbing business
• Special Feature: Mighty Midgets
  Portable electric and engine-powered waterjetters help contractors clear drain and lateral lines quickly and efficiently in tight place
• Tech Perspective: In Your Pocket
  Technology gives progressive cleaning and maintenance contractors a fast and easy way to deliver high-quality inspection reports to customers

Columns

• From the Editor: Building with Vision
  If you want a great company, you have to start with a clear picture in your mind of how you want it to look years into the future
• Money Manager: Something for the Future
  Simple employee retirement plans can be affordable for any kind and size of business. They’re an excellent investment in a loyal team.
• Reader Pipelines: Branding Your Business
  Contractors take varied approaches to building a market identity, positioning their companies in a highly competitive marketplace
• Safety First: Reporting the Near Miss
  Here’s how to encourage employees to call attention to accidents that almost happened
• Tough Job: Last Resort
  A creative contractor finds a way to repair a badly damaged culvert and prepare it for a permanent fix with CIPP lining
• 38Better Business: The One Number You Need to Know
  Net Promoter Score is an easy-to-acquire, yet extremely powerful, measure of your customer service quality and customer loyalty
• 74Industry News: Industry News
  The Janssen Process Co., distributors of patented technologies for structurally renovating sewer laterals, has entered into a technical support agreement with Envirosight.