May 2007 Table of Contents

Magazine Cover

Features

  • Profile: Against the Current
    Diverse services and quality employees help The Drain Doctor continue to grow despite a struggling economy in its service area
  • Overheard Online: The Stuck Cable
    Professionals discuss how to avoid getting cables caught in lines, and whether to ask customers to sign waivers against that possibility
  • Cover Story: Lessons from Corporate
    A Roto-Rooter operator in Gulfport, Miss., applies knowledge of training, customer service, and branding to a growing drain cleaning and plumbing business
  • Special Feature: Mighty Midgets
    Portable electric and engine-powered waterjetters help contractors clear drain and lateral lines quickly and efficiently in tight place
  • Tech Perspective: In Your Pocket
    Technology gives progressive cleaning and maintenance contractors a fast and easy way to deliver high-quality inspection reports to customers

Columns

  • From the Editor: Building with Vision
    If you want a great company, you have to start with a clear picture in your mind of how you want it to look years into the future
  • Money Manager: Something for the Future
    Simple employee retirement plans can be affordable for any kind and size of business. They’re an excellent investment in a loyal team.
  • Reader Pipelines: Branding Your Business
    Contractors take varied approaches to building a market identity, positioning their companies in a highly competitive marketplace
  • Safety First: Reporting the Near Miss
    Here’s how to encourage employees to call attention to accidents that almost happened
  • Tough Job: Last Resort
    A creative contractor finds a way to repair a badly damaged culvert and prepare it for a permanent fix with CIPP lining
  • 38Better Business: The One Number You Need to Know
    Net Promoter Score is an easy-to-acquire, yet extremely powerful, measure of your customer service quality and customer loyalty
  • 74Industry News: Industry News
    The Janssen Process Co., distributors of patented technologies for structurally renovating sewer laterals, has entered into a technical support agreement with Envirosight.