Dwyer Group CEO goes Under Cover

#1 from .(JavaScript must be enabled to view this email address) on March 01, 2011

just curious on how much jetting unit like this costs.

#2 from Nayman's Drain Services on April 28, 2012

As per usual, another article that nail the laissez faire attitude of Johnny Q Public. Out of sight is out of mind is a mindset to many folks I deal with. And then…............................A back-up. Most folks will run to their friends & neighbours to get find out who can get rid of the “nasty stuff”. Some will heed advice to get augered or maintained on a regular basis. However, most will not take the advice until it happens again, and their insurance is now up well over the roof, if it hasn’t been cancelled.
I have found over the last few years that trying to educate my clients only works to a certain extent. Unless it’s visible, people loathe spending money on maintenance. While they will spend $250 on interior or exterior, the will not spend the same coin on sewer maintenance. Then, the inevitable happens and they plead ignorance, and complain that it costs too much for me to come, work in their excrement and pull out yet another rootball. Oh sure, they can’t wait for you to get to their place, but they don’t want to see you back. Ever! Even when you tell them it will be a recurring problem, they just do not want to hear about prevention of a back-up.

#3 from Dan Smith on April 23, 2012

Excellent article… also remember to integrate your field ticket and work order process into your accounting system for up to date job information.

#4 from .(JavaScript must be enabled to view this email address) on March 26, 2012

It’s great that Josh shared this story. He is obviously a very mature 24 yr old. My only suggestion to him or anyone else would be to emplement a monthly “Safety Meeting” to discuss current, as well as past safety issues. It’s a great way to get feedback from your people.

#5 from Nicola Chapman on February 23, 2012

Great article! Thanks for sharing!

#6 from .(JavaScript must be enabled to view this email address) on February 21, 2012

Thats my boys!!

#7 from Steve Harmon on February 20, 2012

I read this article and I could not agree more. Phil mentions in the article of the many, many struggles, challenges and also the many success stories enjoyed by all of our worldwide team in the Rooter-Man franchise, I must say we are very proud and honored to have Phil McDowell, his family and employees in the Rooter-Man family that we share together. The great thing with Rooter-Man is that we are in business for ourselves, but we are Not in business by ourselves, Donald and Phyllis MacDonald, have made sure that we get all of the support and guidance that we need to succeed, and we are forever grateful.

#8 from Shawn Ezra on February 13, 2012

Great article! This is the kind of things I love to read.
Shawn from http://nycsewers.com

#9 from Kevin Blackburn on January 02, 2012

Very informative and I like the BTS images Interesting about the sub-slab info

#10 from .(JavaScript must be enabled to view this email address) on December 21, 2011

This is a very good article.  As a proud member of my local Elks Lodge, and as on of it’s Past Exalted Rulers.  Too many times have i seen people join, just because they were thinking of helping themselves, instead of helping others.

And guess who the worst ones were?  Our own local politicians.  The only time we would see them at our Lodge, was when they were running for re-election, or when they were reassured that there the “media” was going to be present. 

On the otherhand, i’ve always been a strong supporter of being an ACTIVE member of your local Chamber of Commerce. I stressed the word “active”, because many business owners become members.  But rarely attend and participate in it’s functions. A key thing to remember, is that you are advertising your business/service.  And if you aren’t seen on a consistent basis.  The other members and potential customers are going to forget you and the business you represent.  In otherwords, it’s like when you see or hear a commercial.  Repetition is what gets the message to stay in your mind.

Thank You, for a very good and insightfull message.

#11 from George Black on December 20, 2011

Rod Herrick and crew continue to develop and execute creative long term underground piping solutions that are enviromentally friendly. Municipalities should pay attention and learn from these technology masters.

#12 from Tesol Training on December 06, 2011

I enjoy reading this kind of stuff. Thanks for sharing good knowledge.

#13 from .(JavaScript must be enabled to view this email address) on November 22, 2011

Who is the manufacture of these nozzles and root cutters?

#14 from Nayman's Drain Services on October 20, 2011

Wow. A 1 inch hose at .(JavaScript must be enabled to view this email address).
I use a 3/8inch at .(JavaScript must be enabled to view this email address).
Just after I started jetting, I got cut on the palm of my left hand by my 1/4 inch
set-up. At that time, I knew about air embolisms, but had zero clues that a water embolism is just as dangerous, and could have been fatal.
I had no training, just a few grainy videos from YouTube, and some Google research.
It’s amazing how mind blowing and sobering blood dripping from your hand can be. My hand COULD have been partially severed at the PSI I was using.
So now, even though formal training is unavailable where I live, I have made it a point to ask questions from seasoned veterans, and from the American Water Jetting Institute where I picked up a membership.
I also now carry a card to take to an Emergency Dep’t of local hospitals, explaining what needs doing if I do get cut again.
I’m thinking that this fifty cent card MAY save my life someday. However, any and all training, a safety conscious lifestyle, and an eye out for any possible hazard BEFORE I start doing something, will beat that card any day.

Safety at my company, is not just an 8 to 5 thing. It’s a lifestyle, and an ingrained desire to get home after a job with no pieces or parts missing, and/or having to regret going to work that morning.

#15 from IJ Koala Series on September 27, 2011

Hi,

Is there any way that you could put this on the website so we can use it online?

#16 from .(JavaScript must be enabled to view this email address) on September 03, 2011

It was never my intention to be a business owner.  However, I came to a point in my life that I couldn’t pretend to believe my employer’s vision when it conflicted with my own.  A good soldier needs to take orders but a good soldier doesn’t have to re-enlist when his tour of duty is up.

Clearly I didn’t have the courage to do my own thing as much as I just couldn’t stand workingn for an employer who didn’t have the energy, focus and fortitude to win the World Series or Super Bowl.  They just wanted to make money - I needed to make news.

I just closed on my 8th Roto-Rooter franchise territory since leaving my employer two years ago.  My personal earnings and wealth pale to the satisfaction I get in calling my own shots.

#17 from .(JavaScript must be enabled to view this email address) on August 05, 2011

That’s my little brother. Dale I’m so proud of you and mamma is smiling down on you!  Keep up the great work.

#18 from .(JavaScript must be enabled to view this email address) on July 29, 2011

Nice article.  Congratulations to the Lovett management team for all their care and attention to their most valuable resource - people.  A real inspiration.

#19 from .(JavaScript must be enabled to view this email address) on July 28, 2011

I would like to know which is the better: low flow and high pressure ie 18gpm @ 5000psi or high flow and low pressure ie 65gpm @ 2000psi? We live in an arid country but have older sewer systems consists of asbestos cement pipes, although we have numerous clay pipes as well as pvc lines.
Thank you
Basie

#20 from Wastequip on May 31, 2011

Thanks for featuring our new website! We feel it better represents our full line of products and services. Let us know what you think about it, we’re all ears!

#21 from Nayman's Drain Services on May 26, 2011

QUOTE”“The pressure loss for a 1-inch inside-diameter hose 600 feet long is 600 psi. So for a combination truck delivering 2,000 psi, the pressure at the nozzle is 1,400 psi.”“QUOTE

So how do I figure out the loss on 4000psi/4.5GPM using a 1/4” hose? And a 3/8” hose?

QUOTE”“He prescribes a nozzle-skid combination 1.5 times the diameter of the pipe being cleaned.”“QUOTE

To me this reads, use a 6 inch skid in a 4 inch pipe. That makes no sense at all.
Misprint maybe? Is it supposed to read 0.5 times the diameter?

#22 from .(JavaScript must be enabled to view this email address) on May 25, 2011

Santos,

  If your company is looking to use hydro-excavating nozzles with your unit, please e-mail me and I will send you the information on the Monro Orbital nozzle.  It is used with a lance/steel gun and the auxillary reel on the front of the combo truck.

Regards,
Kim Pisaniello
U.S. Jetting, LLC
Parts Specialist

#23 from Blaine Kellermeier on March 30, 2011

Great job Paul I love to here stores about business expanding. We just added drain and sewer cleaning to our company this year so far so good it will take time to let people know that we have expanded. Reading your story just makes me want to keep on going. good luck to you and you company. Blaine Kellermeier

#24 from Jeff Smith on March 30, 2011

Danita:

This is a message that needs to be heard and heeded as much as ever. 

Without denying that doing right is its own reward, the silver lining to the situation is that those who love their neighbors as themselves will, in general and in the long run, prove to be the winners over the rude and ruthless.  And the more unusual and remarkable such good-hearted behavior becomes, the more significantly it contrasts to our coarsening culture.

Indeed, each of us needs to look in the mirror to find where to begin. 

On a more mundane and partly humorous note, I would like to see change begin next with those companies who find that emailing an automated acknowledgment of a job application to be too much trouble.

Kind regards,
Jeff Smith

#25 from Tom Smith on March 30, 2011

Danita:

Great article.  Thank you.

I worked for a husband and wife team a few years ago where the husband treated his wife, a member of the management team, very unprofessionally.  I affected his wife as well as the staff.

After he said something inappropriate to her in my office one day, I got up, shut my door and told him I had a problem with the way he treated his wife and I asked him to treat her with the same respect and professionalism as other members of his management team.

Fortunately, I was not fired on the spot but it also did not help my relationship with the owner.  Nonetheless, it was a very negative environment that I would like to think I helped improve in some small way.

Tom